01
Map the week you actually have
We open your real calendar and inbox and mark the eight hours a week you should not be touching. Most owners find them in twenty minutes and don't love what they see.
Build day · one session · 9 seats
You are still the operations. Let's end that in a day.
A working session for service businesses under five years old. Bring the tasks eating your week. Leave with an AI operator running one of them — live, in your own phone line, inbox and calendar, before you drive home.
$497 per seatCharlotte · Atlanta · Columbia · DC · LA · Remote3 seats left in August
Med spa·HVAC·Law·Dental·Plumbing·Studios·Agencies·Home services·Clinics·Contractors
The day, hour by hour
Four moves. One agent. Working when you leave.
No slide decks, no roadmap you take home and never open. You build the thing in the room.
02
Pick the one agent that pays first
Front desk, follow-up, quoting or scheduling. One of the four. We pick by payback, not by what demos well — the one that recovers money you're already losing this month.
03
Build it with an operator beside you
You do the building; an EdgeIntel operator sits at your table. It connects to your number, your inbox and your calendar — your accounts, not a sandbox you'll have to redo later.
04
Ship it before dinner
It answers a real lead, in your voice, while you're still in the room. You leave with something running, not a pilot to evaluate.
1Day from arrival
to live agent
8 hrsPer week returned
median first agent
9Seats per session
never more
0Engineers or
new hires needed
Start before you book
Two things worth having even if you never come.
The Leak Audit
One page. Walk your own intake — missed call, unread form, unanswered quote — and put a dollar figure on each gap. Owners routinely find five figures a quarter sitting in the second column.
Download the audit →The First-Agent Map
The twelve tasks young service firms hand off first, ordered by payback, with the honest failure mode of each. Read it and you'll know which agent you're building on Build Day.
Get the map →The stakes
The first five years don't punish bad work. They punish slow.
- The call you missed is a booking someone else took.Half of service inquiries go to whoever answers first. At your size, “first” is whoever isn't on a ladder or in a chair at 2pm.
- A quote sent Thursday closes on Friday, or not at all.Follow-up is the highest-paid task in your business and the one that gets dropped every single week you're busy.
- You are the bottleneck, and the bottleneck can't take a week off.Every process lives in your head. Growth means cloning you, and hiring an ops person at $58k to fix a $500-a-month problem is the wrong first move.
- Eight subscriptions, three logins per task, nothing talking to anything.You bought tools to move faster and inherited an admin job. The stack is now a second business you don't get paid for.
Next sessions
Nine seats. One table. No livestream.
Sessions run 9am to 6pm with lunch. Bring a laptop, your logins, and the last two weeks of your calendar.
Charlotte
South End studio. Free parking, walkable from the rail.
3 seats leftReserve →
Atlanta
Old Fourth Ward. Second run after the spring waitlist.
9 seats openReserve →
Remote
Same table, same operators, six seats and one screen each.
6 seats openReserve →
Columbia
Main Street, near the Vista. First South Carolina session.
9 seats openReserve →
Washington
Navy Yard. Metro-accessible, no parking to think about.
9 seats openReserve →
Los Angeles
Arts District. West coast run, added after the fall waitlist.
9 seats openReserve →
Build Day is for you if
- Your business is one to five years old and revenue is real, not theoretical.
- You still personally touch intake — calls, quotes, scheduling, or all three.
- You'd rather own the system than rent an agency's version of it.
- You can give one full day and show up with your actual logins.
It isn't for you if
- You want a strategy deck to circulate internally before deciding anything.
- You have no leads yet — an agent will only route the ones you already get.
- You need enterprise procurement, legal review and a six-week pilot.
- You want someone else to run it forever with no visibility into how.
What the seat includes
You leave with the asset, not the notes.
The working agent
Built in your accounts, on your number, under your login. It's yours the moment you leave, whether or not you ever talk to us again.
Thirty days of tuning
Real traffic finds the edges. For a month after, an operator reviews transcripts with you and tightens the agent every week.
Your build, recorded
The full session captured screen-side, so the person you eventually hire can see exactly how the thing was made.
A seat at the table after
The operator room — eight other owners at your stage, comparing what's working. No pitch deck, no upsell cadence.
Who runs the table
Operators, not presenters.
Constance D. Reid
Founder / Principal Consultant · EdgeIntelEight-plus years building AI and data systems, most of it close to the floor of service businesses — dispatch, front desk, collections. She has answered the phone on a Saturday and won't pretend otherwise. On Build Day she sits at your table and builds with you.
CredentialsAWS Certified Cloud Practitioner · PMP · 8+ yrs AI & data systems
- AI operators
- Data systems
- Service ops
- Intake & follow-up automation
- Cloud architecture
- Program delivery
We came in with a shared inbox and a whiteboard. We left with something answering the phone better than I do at 6pm.
Owner · 11-person med spa
Charlotte session · March
After the day
What the next month looks like.
It runs unattended
The agent takes calls and forms while you go back to the work you're actually paid for.
You review the transcripts
Fifteen minutes with an operator. Two or three tightenings, usually about tone and edge cases.
You decide about the second one
Some owners stop at one and it's the right call. Others go to EdgeGo and add the next three themselves.
Plain answers
Before you ask.
Do I need to be technical?+
No. If you can set up a new email account, you can build this. An operator sits at your table for the parts that would otherwise cost you an afternoon.
What does it actually cost, all in?+
$497 for the seat. The agent runs on your own accounts afterwards — typically $40 to $90 a month in usage depending on volume. If you later want the full EdgeGo platform, that's a separate decision made after you've seen the first agent work.
Which agent will I build?+
One of four: front desk, follow-up, quoting, scheduling. You'll know which within the first hour, once your week is on the board. Most first-time owners build front desk.
What if it doesn't work by the end of the day?+
Then you don't pay. Every seat carries the same terms: if you leave without a working agent, we refund the seat that afternoon. It has happened twice.
Can I send someone from my team instead?+
You can, but the day works best with whoever currently makes the decisions about intake. If that's you, come. If you've already got an office manager running it, send them and read the recording.
Is the remote session watered down?+
Six seats instead of nine and the same operators. You'll be on a call the whole day with your screen shared — it's a workday, not a webinar.
Reserve a seat
One day. One agent. Then you stop being the front desk.
$497 per seat · nine seats per session · refunded if you leave without a working agent.
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